About Miranda

I help teams and organizations create accessible digital products by working where accessibility has the greatest impact: training, design decisions, internal processes, and remediation planning. When I was the enterprise ADA Title III accessibility lead for Truist, I was responsible for a portfolio of 100+ client-facing websites and mobile apps. I helped teams of all sizes move beyond reactive compliance and toward sustainable, proactive, integrated accessibility practices.

I am an IAAP Certified Professional in Web Accessibility (CPACC + WAS = CPWA).

I have a PhD in Human Factors from Virginia Tech. Prior to my shift to accessibility, I spent a decade moderating usability tests. My background in UX (user experience) research and human factors informs how I approach accessibility today. I have moderated 600+ user research sessions, including 4 studies with screen reader users. My dissertation discussed finding and describing usability problems through usability testing, and accessibility defects are just a specialized kind of usability problem.